When and How to Connect with Omnidian
When and How to Connect with Omnidian
Your solar system runs quietly in the background, so it isn't always obvious when something needs attention or who to contact when it does. This article covers what Omnidian handles as part of your solar agreement, when to reach out, and the fastest way to get help.
In a safety emergency, call 911 first
If you see smoke, fire, sparks, or damaged or exposed wiring, treat it as an emergency. Call 911 right away and do not attempt to handle it yourself. Once you and everyone in your home are safe, contact us and we will open a priority case for your system.
What Omnidian does for you
Your financier partners with Omnidian to protect your solar investment. We handle the monitoring, support, and repair coordination so you don't have to.
| What we provide | What it means for you |
|---|---|
| Proactive Monitoring | We monitor your system's performance and reach out if it goes offline, stops generating energy, or a component malfunctions, often before you notice. |
| Repair Coordination | If service is needed, we start with a remote diagnosis. If a visit is required, we coordinate the appointment and confirm your system is generating energy once the work is complete. |
| Technical Solar Expert Support | You have access to Omnidian's Technical Solar Experts for technical support and troubleshooting. |
When to reach out
Contact us when:
- Your system shows an alert or has stopped generating energy
- You want a status update on an open service case
- You want to start a new service request
- You have a question about how your system works
How to connect
| Option | Best for | How to reach us |
|---|---|---|
| Omnidian Virtual Agent | Solar system technical questions, checking your case status, or opening a new service request | Chat with our AI agent on the Help Center, available anytime |
| Technical Solar Experts (by phone) | Speaking with a person about your system | Monday – Friday: 7:00 a.m. – 5:00 p.m. Pacific Time 10:00 a.m. – 8:00 p.m. Eastern Time Excluding national holidays. 855.685.1067 |
| Help Center | Troubleshooting guides and FAQs | Search support.omnidian.com/HelpCenter, available anytime |
A quick safety note before you try any self-service troubleshooting: the guides in our Help Center are for basic system resets and diagnostics only. Your safety is paramount. Do not attempt any work you are not comfortable with, and never touch exposed wiring.
Billing, payment, and contract questions
For questions about your bill, payments, or the terms of your lease or agreement, your financier is the right contact. If you reach out to us with one of these, we will point you to them.