Solar Troubleshooting Basics

At Omnidian, we provide peace of mind by proactively monitoring your system’s health. If our tools detect a drop in performance, we will contact you to coordinate a solution.

However, many common issues—like a temporary internet connection glitch or a tripped breaker—can be resolved in minutes right from your home. You can follow these basic steps to get your system back up and running as it should.

[IMPORTANT] SAFETY FIRST This guide is for basic resets and diagnostics only. Your safety is paramount. Do not attempt any work you are not comfortable with. Never touch exposed wiring.

Step 1: Check the Environment

Before moving to hardware, check the conditions around your home.

Weather and Surroundings: Is it nighttime or heavily overcast? Were your panels damaged in a recent storm? Assess potential impacts on your solar panels because your system needs direct sunlight to produce power.
Obstructions: Are the panels covered in snow, heavy debris, or thick dust?
Internet: Is your home Wi-Fi working? If your router is offline, your system may be producing power but simply cannot "report" that data to us.

Step 2: Check Your Breakers

Sometimes a power surge can trip the safety switch for your solar array.

Go to your Main Electrical Panel.
Locate the breaker labeled "Solar" or "PV."
Flip it completely OFF, then back ON.

Step 3: Reset Your Inverter

If the breaker is fine, a manual restart of the inverter (the box that converts solar energy for your home) often clears internal errors. Follow this sequence exactly:

A. Turn off the AC Disconnect: This is usually a grey box near the inverter with a large handle. Pull the handle down.
B. Turn off the DC Disconnect: This is usually a dial or switch located on the inverter itself. Turn it to the "OFF" position.
C. Wait 5 Minutes: The inverter screen should go blank.
D. Power Back Up: Reverse the process. First, turn the DC Disconnect back to "ON." Then, push the AC Disconnect handle back UP.

Note: The inverter will take 5–15 minutes to restart and sync with the utility grid. Stay by the unit to see if production numbers resume on the display.

Hardware-Specific Connection Guides

If your system is producing power but isn't communicating with monitoring tools, select your hardware below for a step-by-step reconnection guide:

For more information on how to maintain your solar panels, see
Solar Panel Maintenance: What You Need To Know.