Important Information for Former PosiGen Customers

As communicated in recent press releases, Renewbrook Energy has acquired the majority of PosiGen solar systems and has appointed Omnidian as its provider for solar system maintenance and technical support. We know this transition has brought uncertainty, and our goal is to provide stability and continued care for every solar investment. Moving forward, Omnidian is supporting Renewbrook Energy customers to help keep systems performing safely and to serve as the primary point of contact.

The Current Status of Your System

If you have received communication from Renewbrook Energy, Omnidian is likely your provider for solar system technical support.

Omnidian is currently securely transferring all historical system data into our platform. Rather than relying on outdated service notes, we will be conducting a fresh, comprehensive review of your system’s health using our remote monitoring technology.

If our health check confirms a system performance issue, we will contact you directly to discuss the next steps and a path to resolution.
If our health check shows the system is operating normally, we will establish a clean baseline for your system in our platform. You will not receive outreach regarding past PosiGen inquiries, but you will receive general updates as we complete the transition.

New Payment Portal & Service Provider

Renewbrook Servicing is the billing provider and contract servicer for Renewbrook Energy systems. A new payment portal has been created for Renewbrook Energy customers. To ensure uninterrupted service and to continue receiving your energy savings, take the following steps:

Log into the portal.
Use your existing PosiGen login information.
Reactivate your payments.

Note: Renewbrook Servicing can also assist you with any questions about your contract, updating account information, or transferring the solar lease in the event of a home sale.

Transition Resources

Allow us some time to get fully set up and look for communications from Renewbrook Energy and Omnidian.
For answers to frequently asked questions about account support, visit posigensupport.com.